Refund Policy

Refund Policy — Zellano Home

At Zellano Home, we value our customers’ satisfaction and aim to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused and in the same condition you received them.
  • Items must be in the original packaging.
  • A receipt or proof of purchase is required.

Non-Refundable Items

  • Gift cards.
  • Customized or personalized items.
  • Items marked as Final Sale.

Refund Process

  1. Inspection: Once we receive your item, we will inspect it and notify you about the status of your refund.
  2. Approval: If approved, the refund will be processed to your original payment method within 7-10 business days.
  3. Notification: You will receive an email confirmation once your refund has been issued.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all this and still haven’t received your refund, please contact us at zellanohome@gmail.com.

Shipping Returns

To return your product, mail it to:zellanohome@gmail.com

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.