Delivery & Shipping Policy — Zellano Home
At Zellano Home, we are committed to delivering your furniture safely and efficiently. Below are the details of our shipping process, delivery timelines, and related policies.
Shipping Options
We offer the following shipping methods:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days. (Additional charges apply)
- White-Glove Delivery: Includes in-home assembly and placement. (Available in select areas)
Shipping Costs
- Standard Shipping: Free on orders over $150. For orders under $150, a flat rate of $10 applies.
- Express Shipping: Calculated at checkout based on location and order weight.
- White-Glove Delivery: Rates vary depending on location and service level.
Delivery Timeframes
- Orders are processed within 1-2 business days.
- Delivery times depend on your location and selected shipping method. You will receive a tracking number once your order ships.
International Shipping
Currently, we only ship within [your country]. We do not offer international shipping at this time.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and link to track your package in real-time.
Delivery Process
- Standard & Express Deliveries: Delivered to your doorstep.
- White-Glove Deliveries: Our team will contact you to schedule a delivery date and time. Upon arrival, they will unpack, assemble, and place the furniture in your room of choice.
Delivery Delays
While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather conditions, supply chain disruptions, or carrier issues. We will notify you of any significant delays.
Missing or Damaged Items
If your order arrives damaged or incomplete:
- Contact our support team immediately at zellanohome@gmail.com with your order number and photos of the damaged item(s).
- We will work to resolve the issue as quickly as possible with a replacement or refund.