Return Policy

Return Policy — Zellano Home

At Zellano Home, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

Return Conditions

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unused, unassembled, and in their original packaging.
  • You must provide a receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us:
    Email our support team at zellanohome@gmail.com with your order number and reason for the return.
  2. Return Authorization:
    Our team will review your request and provide return instructions and an RMA (Return Merchandise Authorization) number if your return is approved.
  3. Pack and Ship:
    Securely pack the item in its original packaging. Clearly label the package with the provided RMA number and ship it to:Zellano Home Returns Department
    [Your Company Address]
    [City, State, ZIP Code]

Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item.
  • Non-Refundable: Original shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at zellanohome@gmail.com.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your return. Refunds or exchanges will be processed within 7-10 business days of approval.